Carbyne takes the #1 cloud-based emergency call management solution to new heights with the introduction of the APEX Multimedia NG911 Suite
Staff shortages are handled by APEX Multimedia NG911 Suite supporting virtual private network (VPN), seat plan wall panel, recorded announcements and call forwarding. The APEX Multimedia NG911 suite also handles Mental Health greatly simplifying this situation by presenting all the information in a convenient way on a single screen. Additional features including a browser-based mobile call interface, Automatic Call Distribution (ACD), Control Center and Computer Aided Dispatch (CAD) integrations are designed to enhance emergency response times.
Carbyne also solves incomplete problems situational awareness by offering Responder Connect, Internet of Things (IoT) application programming interface (IoT) functionality and a video wall panel. Additionally, NG911 i3 ESInet support, auto-scaling, auto-region failover, and Zero Trust architecture security ensure that Service interruptions belong to the past. Support for callers of all abilities is enabled through silent instant messaging, live caller video, teletype (TTY) and real-time text (RTT) functionality, and live captioning capabilities. The APEX Multimedia NG911 suite also offers a queue wall panel, event history, and advanced analytics to respond to need for continuous improvement.
For more information on the APEX Multimedia NG911 Suite, please visit www.carbyne.com/apexsuite
Carbyne (head office in New York, NY) is one of the world’s leading providers of cloud-native solutions for mission-critical contact centers. Carbyne is one of the largest rich data providers for emergency response centers, offering over 250M data points per year, all in a unified platform. Our technologies allow emergency call centers and some businesses to connect to callers as well as connected devices through highly secure communication channels without having to download a consumer app. With a mission to redefine emergency collaboration and connect the dots between people, businesses and governments, Carbyne provides a unified cloud-native solution that delivers live actionable data that can lead to more efficient and transparent operations and ultimately saving lives. With Carbyne, every person counts. Learn more at www.carbyne.com