Failed to download attachment from multimedia message (SOLVED!)

It’s frustrating when your Android phone keeps saying Unable to download multimedia message attachment. There are several reasons why the MMS is not downloading.

Fortunately, this can be a relatively easy problem to solve. We will go through all the possible reasons why your phone failed to download multimedia message attachments and how to solve this problem.

Why Your Phone Keeps Saying “Unable to Download Attachment from Multimedia Message”

Many reasons can lead to the attachment download failed message. We have listed some of the most common reasons below that can cause the MMS not downloading problem.

  • Bad internet connection
  • Corrupt MMS service cache/data
  • Corrupt partition
  • Incompatible messaging apps
  • Lack of necessary storage
  • Invalid APN settings

How to Fix “Unable to Download Attachment from Multimedia Message”

Now that you know what’s behind your phone’s failure to download attachments from multimedia messages, it should be easier to find a solution.

Here are all the fixes that will help you to fix multimedia message download failure on your Android phone.

  1. Restart the Android device
  2. Switch to mobile data
  3. Delete old messages
  4. Clear cache files for MMS service
  5. Disable automatic download feature
  6. Reset APN Settings
  7. Factory data reset

1. Restart the Android device

This is one of the most effective fixes because most often the problem occurs due to minor glitches. And simply restarting your Android device is the easiest way to get rid of it.

  1. Just press the on off on the side of your Android mobile and wait for the prompt.
  2. The Food menu the prompt will appear on the screen. Tap the To restart option.
Restart the Android device. Screenshot: Saurav Dey/Gotechtor

After hitting the To restart option, wait a few seconds. Your device should turn off and then turn back on by itself. In most cases, this should be enough to fix the problem. If not, don’t worry! We have more fixes ready for you.

2. Switch to mobile data

Well, why would switching to mobile data solve MMS not downloading problem?

Essentially, it’s not about specifically switching to mobile data, but switching networks. Suppose you are comfortable with Wi-Fi when you are at home.

But the network has problems, not stable at the moment. And because of this you are getting attachment download failure from multimedia message prompt on your smartphone.

At this time, simply switching to mobile data can solve the problem. Likewise, the same advice applies if you experience the same issue while using Mobile Data. Wait to connect to Wi-Fi.

3. Delete old messages

Lack of storage space is another possible reason why your MMS messages won’t download.

If your message storage is full, you may not be able to download the MMS message. Follow the steps below to get rid of old messages to fix your MMS not downloading issue.

  1. Open the Messaging app and press the Menu button (Three vertical dots) in the upper right corner of the panel.
  2. Tap the Settings option.
  3. Move towards More settings.
Enter more parameters
Tap More Settings. Screenshot: Saurav Dey/Gotechtor
  1. Toggle the toggle next to Delete old messages to the on position. It turns blue when turned on.
Enable delete old message to fix media attachment download failed issue
Activate the Delete old messages option. Screenshot: Saurav Dey/Gotechtor

Once you enable this option, old messages will be automatically deleted after exceeding the maximum number of SMS or MMS.

On the other hand, you have the option to delete old messages manually, but it is a tedious and time-consuming process.

4. Clear cache files for Messages app

Clearing cache files of MMS service is another helpful tip to resolve attachment download failure from multimedia message prompt on Android devices.

  1. Open the Settings app and select the apps option.
  2. Locate and press the Messaging app. (On some devices, you need to enable the Show system apps option. Then search and locate MMS service to clear the cache)
  3. Select the Storage option under Application Information.
  4. On the next panel, press the Empty the cache option at the bottom of the panel.
Clear Cache of Messages App to Fix Media Attachment Download Failed Issue
Tap the Clear cache option. Screenshot: Saurav Dey/Gotechtor

Once the cache files are cleared, you should be able to download the media attachment on your Android mobile. Try.

5. Disable Auto-Upload Feature

Auto download or auto fetch is a useful feature that allows you to download different types of media files by just tapping on them. As useful as it is, this feature is known to throw lots of errors in certain situations.

So, if you are already receiving the attachment download failure from the multimedia message prompt on your Android mobile, then it is better to disable the feature.

  1. Go back to Message settings.
  2. Press on After Settings then select Multimedia messages.
  3. Here you will find the Download automatically option. Toggle the switch next to turn it off.
Disable Auto Download to Fix MMS Not Downloading
Toggle the switch to disable auto-download feature. Screenshot: Saurav Dey/Gotechtor

Now restart the Android mobile and start using the MMS service. The prompt should no longer appear.

6. Reset APN Settings

The APN or Access Point Name is used by your mobile to connect to wireless services. If you are using an invalid APN, you may have problems downloading the MMS. So your best option is to reset the ANP settings.

  1. Open the Settings app and press the Connections option.
  2. Navigate to the Mobile networks.
  3. Press on Access Point Names.
Enter Android APN settings
Select Access Point Names under Mobile Networks. Screenshot: Saurav Dey/Gotechtor
  1. Tap the Menu button (Three vertical dots) in the upper right corner of the panel and select Reset to default.
Reset Android APN Settings
Tap the Reset to Defaults option. Screenshot: Saurav Dey/Gotechtor

After completing the steps, the APN will be reset to default. Now you should be able to download MMS attachments without any problems.

7. Factory data reset

If none of these fixes work, you may need to Return to factory settings your Android phone.

You shouldn’t let this be a risky procedure as it will delete all your phone data and settings. So we recommend backing up your phone to cloud storage before you start the reset.

  1. Open the Settings app and press Executive management.
  2. Press on Reset then select the Factory data reset option.
  3. Finally, you need to press the blue reset button to run the process.
Factory reset the device to fix the media attachment download failed issue
Press blue reset button to factory data reset Android smartphone. Screenshot: Saurav Dey/Gotechtor

The device should be restored to factory settings. Now try downloading the media attachment, that shouldn’t be a problem.

Final Thoughts

So there you have it, some potential solutions to fix it when your Android phone keeps saying Unable to download multimedia message attachment.

Let us know if this helped fix MMS not downloading issue. If you managed to do anything else, leave me a comment below!

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