OnePlus 9 Pro Media Storage app is using too much space? You’re not alone

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Media storage is a necessary system process when viewing, downloading, playing, and streaming pictures, videos, audio files, and other media files. This is obviously a system service and therefore its “application” cannot be accessed directly.

The service is an implementation of “MediaStore” which contains metadata for all media available on internal and external storage devices. It scans and stores information about media files for quick access.

Unfortunately, the Media Storage app turns out to be more of a bane than a godsend on the OnePlus 9 Pro due to a rather peculiar issue.

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The device is a OnePlus 9 Pro 256GB. It seems that the media storage app is replicating all the media on my phone. I have almost 50 GB of images and videos which are now replicated in the app. It means I lost 100 GB of space.
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After digging around, I discovered that the Media Storage app is currently using 126 GB of data. The Clear Storage button is grayed out. What ?
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There have been numerous complaints from device owners about their OnePlus 9 Pro consuming way too much storage, so much so that it is almost completely full. The complaints date back to the early days of the device, so it’s not entirely new.

Upon investigation, many discovered that the Media Storage app somehow stores copies of any media file by itself – if a 2GB video is recorded, the media storage also increases by 2GB, which actually costs a total of 4 GB.

This data cannot be erased because the “Clear Storage” option on the app’s information page is grayed out.

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However, it turns out that the media storage data size is virtual and not real storage occupied by real files. So, is there anything else at stake?

It seems so – Artem Russakovskii on Twitter has shared a possible workaround that should hopefully get your precious storage back, and it has nothing to do with media storage.

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It turns out that the real culprit behind the problem is the OnePlus Gallery app’s Trash folder which is consuming unusually high amounts of storage for some reason.

Erasing it might take a while, but then you’ll get most of your storage back. Note that you will also need to wipe data from Gallery app, as some junk files would still remain after the procedure.

There doesn’t appear to be any official acknowledgment from OnePlus yet, so if your phone’s storage starts working again, you may need to repeat the aforementioned steps.

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