Why Your iPhone Photos Won’t Open on PC

Q. I finally figured out how to connect my iPhone to my Windows computer and transfer photos and videos to my computer, but I can’t seem to open, view, or edit them. What is happening and how to solve this problem?

A. Apple now uses a format for images and videos called HEIC, which is Apple’s proprietary version of the HEIF or High-Efficiency Image File format.

By default, devices like the iPhone and iPad save images as HEIC files that are easily accessible on Apple devices, but are a little trickier when trying to view them on Windows computers.

You have several options to make your iPhone photos viewable on a Windows PC.

The easiest option is to simply change the format the iPhone or iPad uses to save these files.

To do this, tap Settings, then Camera, then the Formats option.

Here you can change the camera capture setting from high efficiency to most compatible. This will cause the phone to save images in JPG format that your Windows computer can open.

Another option is to install the HEIF Image Extensions app which will allow you to view these files in the Windows 10 Photos app. You can find it in the Windows Store.

A final option is to email the files to yourself. When iPhone emails an image from the phone, it converts it to JPG but keeps the HEIC file in case you want to keep the original format.

Q. I get an error when trying to download apps from the Windows Store that says “Try again, something happened on our end.” He then told me to try again later. Am I doing something wrong?

A. The Windows Store app is probably my least favorite way to install apps on a Windows PC. Unfortunately, there are many useful and often necessary apps that can only be obtained through the Windows Store.

I’ve seen this error and others like it many times and the fix I’ve found that works most often is to reset the Windows Store cache.

Fortunately, it is very simple to do.

Click Start and type WSReset.exe, then right-click the application that appears and select Run as administrator. This will run the Windows Store app, but do a little cleanup before it runs. Give it a few minutes and you should be able to access the Windows Store again.

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